Question

Which is the Best Helpdesk Ticketing System for small businesses?

Answer 1

Help Desk is the functional part of a company that solves all the problems of a customer. The best helpdesk ticketing system acts as a call center junction for all the communication traffic be it an email address, phone numbers, live chat, social networks, etc. Best helpdesk ticketing systems thus can manage all the IT tickets. Here ticket represents communication between the customer and the support team. It takes communication requests and then forms services out of them automatically. If you happen to have the best helpdesk ticketing system, you are enabled to the following benefits:

If you are someone who owns a small business, and you want to know the best helpdesk ticketing system, follow the list below. These are the top 5 best helpdesk ticketing systems according to their size, pricing, and services.

1. LiveAgent Desk

LiveAgent is truly the most reviewed and best helpdesk ticketing system brand. It has the following features -

• Universal inbox - This allows viewing and answering of every ticket and seems to be normal emails but with chats, calls, suggestions, forums, etc. as an extra.
• Ticketing - The ticket contains all the stream of emails, calls, chat messages, or messages from any communication channel that is related to a single incident or issue.
• Hybrid Ticket Stream - LiveAgent sorts tickets only by incidents or issues instead of channels. Thus, forming a Hybrid Ticket.
• Automated Ticket distribution - It defines some tickets, chats, or calls that have been received and solved already. The feature makes sure that each agent has an equal load.

 The Ticketing service is priced at $9/agent/month and works well with all iOS and Android apps.

2. TeamSupport

If you have a small yet growing business, TeamSupport is the best helpdesk ticketing system for you. It has the following great ticketing features. 

• Simple Email integration - This allows talking to a customer through an email but not on an email box. Instead, use the TeamSupport web interface for it!
• Ticket Automation and Workflows - This lets you set rules for agents or customers about time and work. It routes a ticket to its right agent and also escalates and closes a ticket.
• Customizable Ticket Page - The ticket page is customizable, and fields can be hidden or moved as per your team.
• Visual Support suite -  Allows the addition of images, or file attachments to better understand a problem.
• Ticket Collision Prevention - Prevents collision of agents on a ticket and provides support to chat with other agents from the ticket itself in real time.

The list is long. TeamSupport is priced at $50/agent/year which is cheaper than other helpdesk ticketing systems.

3. Freshdesk

If you want a better user experience for creating and forming tickets, try Freshdesk. It has great reviews and comes with the following features. 

• Collision Detection - It allows the reduction in collisions between agents on a ticket and lets you know who else is working on a ticket.
• Canned Responses - It saves replies to common tickets and allows reusing them.
• Custom Ticket Views - You can sort and differentiate between tickets that you want to see first.
• Smart Notifications - Let you be notified within the tool about every ticket update.
• Merging Tickets - Allows merging of common issue tickets into one.
• Activity Log - Maintain a log of every agent and activity through Freshdesk. 

For very beginners, it is free. But if you are a small team that has a vision, go for their 'BLOSSOM’ pack which starts at $19/agent/year.

4. LiveChat

The name speaks volumes about the brand, and it focuses on offering a variety of chat tools, and plenty of features that are all customizable. Its ticketing system is also great with a multitude of features.

• Ticket Sources - Create tickets on the fly during a chat conversation or forward your support emails, Facebook, or Twitter as a ticket source.
• Internal Comments - Using ‘Private Comments,’ chat with your team while still chatting with the customer.
• Tagging Tickets - Allows tagging and sorting of tickets and stores valuable service data. 
• Ticket Ratings - Know if your customers are happy or not.

 The pricing starts at $ 33/agent/month and is ideal for small businesses.

5. Zoho Desk 

On our list of the best helpdesk ticketing systems, the Zoho desk is our last suggestion. The pricing and features both make it good for small businesses.  

• Call center in your browser - Zoho customizes traditional call support with the latest communication sources and creates a call center in your browser. It sorts, tickets, and escalates information through the web interface.
• Social integration - Allows integration with Facebook and Twitter or other channels to get data and alerts.
• Community help - Zoho allows the creation of a community. Just build a good user group and let them help each other.
• DIY space - Customize and develop the entire web interface according to your choice. This includes Secure access, portal customization, domain mapping, Google Analytics integration, etc.

The price starts at $12/agent/month which includes all the basic features of a small team. 

We've listed the most efficient helpdesk ticketing systems above, each of which offers unique features and benefits. If you're a small business owner looking for an ideal helpdesk ticketing system, these options are worth considering. We hope this information helps you make an informed decision and find the best helpdesk ticketing system for your business needs.

Answer 2

There are many helpdesk ticketing systems and CRMs for small businesses,
You can try https://www.kapturecrm.com/

Answer 3

Based on the below factors, you can choose the ticketing system for small businesses:
· Automate Support Ticket Assignment
· Have In-Context Conversations
· Easily manages Omnichannel Tickets
· Never miss the Deadline with SLA Management
· Integration with the third-party CRMs
· Ticket Prioritization based on SLA breach, the number of messages not answered, and more.

Answer 4

As businesses grow, so do their support needs. This is where the helpdesk ticketing system comes into play. These systems allow businesses to streamline their customer support process and manage customer inquiries efficiently. However, with so many options available in the market, choosing the right helpdesk ticketing system for small businesses can be a daunting task. In this article, we will be taking a closer look at the top 10 helpdesk ticketing system for small businesses in 2024.

1. Zoho Desk

Zoho Desk is an all-in-one helpdesk software that is specifically designed for small and medium-sized businesses. It offers a wide range of features, including a multi-channel ticketing system, knowledge management, automation, and customer support analytics. Zoho Desk is also affordable and offers a free plan for up to three agents.

2. Zendesk Support Suite

Zendesk is one of the most popular helpdesk ticketing systems available in the market. It offers a comprehensive suite of tools, including multi-channel ticketing, automation, knowledge management, and analytics. Zendesk is also known for its user-friendly interface and excellent customer support. However, it might be a little more expensive than some of the options discussed on this list.

3. HubSpot Service Hub

HubSpot Service Hub is a customer service platform that offers a suite of tools, including a helpdesk ticketing system. It is an excellent option for small businesses as it offers a wide range of features, including ticket routing, automation, and customer feedback management. HubSpot Service Hub is also affordable, and it offers a free plan with limited features.

4. HelpScout

HelpScout is a cloud-based helpdesk software that is designed to help businesses manage customer support emails efficiently. It offers a wide range of features, including ticketing, automation, and knowledge management. HelpScout is also user-friendly and affordable, making it an excellent option for small businesses.

5. Fresh Desk

Fresh Desk is a cloud-based helpdesk ticketing system that is designed to streamline customer support operations. It offers a wide range of features, including ticketing, automation, and knowledge management. Fresh Desk is also user-friendly and affordable, making it an excellent option for small businesses.

6. Gorgias

Gorgias is a helpdesk software that is designed to help businesses manage customer support inquiries efficiently. It offers a wide range of features, including ticketing, automation, and analytics. Gorgias is also known for its user-friendly interface and excellent customer support. 

7. Front

Front is a collaborative inbox platform that offers a helpdesk ticketing system as one of its features. It is designed to help teams manage customer inquiries efficiently and collaboratively. Front offers a wide range of features, including ticketing, automation, and analytics. The front is also affordable and offers a free plan with limited features.

8. Hiver

Hiver is a helpdesk software that is designed to help businesses manage customer support inquiries efficiently. It offers a wide range of features, including ticketing, automation, and knowledge management. Hiver is also affordable and offers a free plan with limited features.

9. Intercom

Intercom is a customer messaging platform that offers a helpdesk ticketing system as one of its features. It is designed to help businesses manage customer inquiries efficiently and in real time. Intercom offers a wide range of features, including ticketing, automation, and analytics. However, it might look slightly more expensive than others.

10. Re:amaze

Re:amaze is a helpdesk software that is designed to help businesses manage customer support inquiries efficiently. It offers a wide range of features, including ticketing, automation, and knowledge management capabilities.

Re:amaze also offers collaboration tools, customer engagement metrics, multi-channel support, and integrations with third-party apps such as Shopify, Slack, and Salesforce. It also has a user-friendly interface and provides excellent customer support. Re:amaze is a cost-effective option for small businesses, as it offers affordable pricing plans with various features to choose from.

Overall, choosing the right helpdesk ticketing system for your small business can be a challenging task. However, by evaluating the features, pricing, and customer support of each system, you can find one that meets your needs.

In conclusion, Zoho Desk, Zendesk Support Suite, and HubSpot Service Hub are excellent options for small businesses that require a robust helpdesk ticketing system. HelpScout, Fresh Desk, and Gorgias are more affordable alternatives that still offer a wide range of features. Front and Hiver are collaborative inbox platforms that offer helpdesk ticketing systems as one of their features. Finally, Intercom and Re:amaze are customer messaging platforms that also offer helpdesk ticketing systems.

We hope this article has helped you understand the top 10 helpdesk ticketing system for small businesses in 2024. Remember to consider your specific needs, budget, and customer support requirements before choosing a system. With the right helpdesk ticketing system in place, you can efficiently manage your customer support inquiries and improve your customer satisfaction levels.

Answer 5

Deskday

Specially designed for small business and MSPs, Deskday is a next gen helpdesk ticketing system that is fully powered by chat.

Apart from the usual email ticket creation, Deskday allows you to create tickets via chat and offers real time insights for Techs.

Try the world's first chat based  Helpdesk Ticketing Software

https://deskday.ai/

Answer 6

A ticketing system is not merely a tool for managing customer inquiries; it's a complete solution that enhances the efficiency and effectiveness of customer support. ITarian stands out as a leader in this space, providing an all-encompassing suite of tools designed to address a wide range of IT needs.