You Can Expect-
Will cleaners arrive on time? Professional services schedule specific time windows and notify you of any delays. Expect arrival within 15-30 minutes of scheduled time.
What happens during the first visit? Initial cleanings take longer as teams address accumulated dirt and grime. Subsequent visits maintain that baseline level of cleanliness.
How do cleaners enter my home? You'll arrange key exchange, lockbox access, or be present to let them in. Discuss security procedures during booking.
What condition should my home be in? Pick up clutter, secure pets, and remove breakables from surfaces. Cleaners focus on cleaning, not organizing or decluttering.
Do they clean inside appliances? Standard service covers exterior wiping. Interior oven, refrigerator, or cabinet cleaning typically costs extra.
What about laundry and dishes? Most basic packages exclude these unless you arrange add-on services.
How thorough is the bathroom cleaning? Expect scrubbing of toilets, sinks, tubs, showers, mirrors, and floors. Grout deep-cleaning may require special treatment.
Will they move furniture? Light items like chairs get moved. Heavy furniture stays put unless you request deep cleaning with advance notice.
What if something breaks? Insured companies cover accidental damage. Report issues immediately and document with photos.
Can I make special requests? Communicate specific needs—room priorities, product preferences, pet considerations—before each visit.
How consistent is the quality? Established companies assign regular teams to build familiarity with your home and preferences.
What's the cancellation policy? Most require 24-48 hours notice to avoid fees. Confirm terms when booking.
Contact 13SB Building & Maintenance Services Ltd. to schedule your professional cleaning service and experience the difference expert care makes.